How it works

What happens after you send the form

1. You send a request. You tell us your name, phone number, area and what you need done, using the quote form or by phoning 087 135 7985.
2. We pass it to the installer for your area. Each area has installers who have agreed to take enquiries there. Where several installers cover the same area, enquiries are shared between them in turn. Your request goes to one installer, not a list of companies.
3. The installer contacts you. They call or message you to ask about the job and, where needed, arrange a time to look at the site.
4. They quote. The quote comes from their business, under their name, with their own prices and terms.
5. You decide. There is no obligation. If you accept, your agreement is with the installer. They do the work, issue the Certificate of Conformity, invoice you and stand behind their own guarantee.

What a proper quote includes

• The appliance and where it goes, and the gas line from the cylinders or meter
• Where the gas cylinders stand and how they are secured (outside, away from drains and openings)
• Flue, ventilation and any electrical work needed
• The Certificate of Conformity for the installation, and the installer's registration number
• The guarantee in writing, and when payment is due

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How we are paid

Installers pay National Gas Installers for the enquiries we send them. You do not pay us anything, and the installer's quote is between you and them.

Who the installers are

Each area page names the installer, their business address and phone number, how long they have been in business, and how many enquiries we have sent them. Where they have a Google profile or website, we link to it so you can read their reviews yourself.

The installers are independent businesses. They are not branches of National Gas Installers, and National Gas Installers does not supervise or guarantee their work. If something goes wrong with a job, take it up with the installer first. If you cannot resolve it, email us and we will look at whether we keep sending them enquiries.

Your details

We only pass your details to the installer for your area, so they can contact you about your request. The privacy policy explains what we keep and for how long.

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