Privacy policy
Last updated 2026-11-07
This policy explains what National Gas Installers, part of the Local Pros network ("we", "us"), does with personal information you give us through this website or by phone, as required by the Protection of Personal Information Act (POPIA).
What we collect
- Quote requests: your name, phone number, email address, area or suburb, and the description of the job you give on the form or by phone.
- Calls: if you phone us, the number you call from and the time of the call may be recorded by our phone system.
- Website use: standard server logs (such as IP address, browser and pages visited), kept for security and to understand how the site is used.
Why we collect it
We use your details to pass your quote request to a installer who covers your area, so they can contact you about that job. We also keep a record of requests so we can check that installers respond, deal with complaints, and count enquiries per area. The counts shown on this site never include names, contact details or anything that identifies you.
Who we share it with
- The installer for your area. Your request goes to the installer who covers your area, named on the area pages. They become responsible for how they use your details for your job.
- Service providers that run the site for us. Requests are stored in our enquiry system and with our database and hosting providers (Cloudflare). They process the information only to provide their service to us. Some of these providers store data outside South Africa, with safeguards required by POPIA.
We do not sell your details to anyone other than the installer for your area, and we do not use them for unrelated marketing.
How long we keep it
We keep quote requests for as long as we need them for the purposes above, and for records we are required to keep by law. After that they are deleted or anonymised.
Your rights
You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@nationalgasinstallers.co.za. If you are not satisfied with our response, you may complain to the Information Regulator of South Africa.
Cookies
The site itself does not set advertising cookies. The quote form is our own and sets no tracking cookies.
Changes
We may update this policy. The date at the top shows when it last changed.
